Mrlucky99 Terms and Conditions – Malaysia Platform Usage Rules

These Terms and Conditions ("Terms") govern your use of the website, mobile application, and all services provided by mrlucky99. These Terms take effect as soon as you register an account or use any part of our platform.

Mrlucky99 reserves the right to change, amend, or update these Terms at any time without prior notice. The latest version of the Terms will always be published on this page with a clear update date. Continued use of the platform after any amendment constitutes your acceptance of those changes.

In the event of any discrepancy between the Malay-language version and any other language version, the Malay-language version takes precedence for users in Malaysia.

To register and use mrlucky99, you must meet all of the following requirements:

• Must be at least 18 years old at the time of registration.
• Be a Malaysian citizen or valid permanent resident.
• Hold a valid Malaysian identity card (MyKad) or passport.
• Have never been banned or suspended from using the mrlucky99 platform previously.
• Register voluntarily and free from any pressure or coercion.

Each individual is only permitted to hold one (1) account only at mrlucky99. Registering duplicate accounts is strictly prohibited and any account found in violation of this rule will be closed, with all balances and wins subject to review.

Upon registration, you are required to provide truthful, accurate, and up-to-date information. mrlucky99 reserves the right to request supporting document verification (KYC) at any time to confirm your identity before approving withdrawals or on accounts showing unusual activity.

Your mrlucky99 account is personal and may not be shared, transferred, or sold to any other party. You are solely responsible for all activities that occur under your account.

Your responsibilities as a mrlucky99 account holder include:

• Ensure your account password is strong and not disclosed to anyone.
• Log out of your account after each session, especially on shared devices.
• Notify mrlucky99 immediately if you suspect your account has been accessed without authorisation.
• Update your personal information whenever changes occur (email address, phone number, etc.).

Mrlucky99 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Two-factor authentication (2FA) is available and strongly encouraged for all users to enhance account security.

All deposits and withdrawals at mrlucky99 are processed in Malaysian Ringgit (MYR). Supported payment methods include DuitNow, FPX, TNG eWallet, GrabPay, and Boost.

Deposit:

• The minimum deposit is RM10 for most payment methods.
• Deposits are credited to your mrlucky99 account within minutes after a successful transaction.
• Mrlucky99 does not charge processing fees on deposits, though your payment provider may apply their own charges.

Withdrawal:

• The minimum withdrawal amount is RM50.
• All withdrawals require completed KYC verification before they can be processed.
• Withdrawals are processed within 24 working hours after the application is approved.
• Funds will be returned to the original payment method used for the deposit.
• Mrlucky99 reserves the right to request additional documents to verify withdrawal requests that exceed certain limits.

Mrlucky99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and periodic promotions. Each bonus is subject to specific conditions stated in the relevant promotion terms.

General conditions applicable to all mrlucky99 bonuses:

• Bonuses cannot be directly converted to cash unless the wagering requirement has been met.
• The wagering requirement for each bonus varies — please read the specific promotional terms carefully before claiming any bonus.
• Bonuses may only be claimed once per account unless otherwise stated in the promotion terms.
• Mrlucky99 reserves the right to void any bonus suspected of being obtained through dishonest means or system abuse.
• Players with sufficient cash balance are encouraged to use their cash first before activating any bonus.

All games at mrlucky99 use a Random Number Generator (RNG) system certified by independent international auditing bodies. Game fairness and transparency are our top priorities.

• The outcome of all games is final once a round is complete.
• Any technical disruption affecting game outcomes will be resolved based on our server records, which serve as the official reference.
• Mrlucky99 reserves the right to cancel or suspend any game round under exceptional circumstances, such as significant technical errors.
• The use of bots, automated software, or any technological method to gain an unfair advantage in games is strictly prohibited.
• Minimum and maximum bets for each game are subject to set limits and may change without prior notice.

The following activities are strictly prohibited at mrlucky99 and will result in immediate action, including permanent account closure:

• Fraud and cheating in any form, including game manipulation.
• Money laundering — mrlucky99 fully complies with Malaysia's anti-money laundering laws.
• Duplicate accounts — registering more than one account per individual.
• Use of a false or another person's identity during registration or KYC.
• Use of VPN or proxy to conceal your true location with the intent to deceive the system.
• Bonus system abuse as described in Section 5.
• System disruptions — any attempt to hack, breach, or disrupt the mrlucky99 platform.

Mrlucky99 reserves the right to close, suspend, or restrict any account at any time, with or without notice, if there is evidence or reasonable suspicion that the account holder has violated any part of these Terms.

You may also voluntarily close your account by contacting the mrlucky99 customer support team via live chat. Prior to closure, any eligible cash balance will be returned to you via the original payment method, after all withdrawal conditions have been met.

Accounts that have been inactive for 12 consecutive months may be subject to an administrative fee as outlined in our inactive account policy, which will be communicated to the account holder via their registered email before any charges are applied.

Mrlucky99 is fully committed to responsible gaming. We believe entertainment should remain just that, and we provide a range of tools and resources to help players maintain control over their gaming habits.

• Deposit Limit: Set daily, weekly, or monthly limits directly in your account settings.
• Self-Break: Temporarily suspend access to your account for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: A permanent self-exclusion option is available for players who need it.
• Play Time Tracker: Track the duration of each gaming session in real time.

If you or someone you know shows signs of a gambling problem, please contact the mrlucky99 support team or reach out to a relevant professional assistance organization. mrlucky99 will always cooperate fully to help in such situations.

Mrlucky99 takes user privacy seriously. All personal information you provide during registration and use of the platform is collected, stored, and processed in accordance with Privacy Policy of ours in detail.

In summary, your data is used to:

• Verify your identity and process financial transactions.
• Provide better customer support services.
• Detect and prevent fraud and illegal activities.
• Comply with all applicable legal and regulatory requirements.

Mrlucky99 will not sell or disclose your personal data to third parties without your consent, except where required by law or for payment processing purposes through approved partners.

Mrlucky99 is not liable for any indirect, consequential, or unforeseeable losses arising from the use of or inability to use our platform, including but not limited to:

• Service disruptions caused by circumstances beyond mrlucky99's control (force majeure).
• Losses arising from unauthorised access to your account due to your own negligence.
• Delays in transaction processing caused by third parties (banks, e-wallet providers).
• Inaccuracies in information provided by third-party data providers.

The maximum liability of mrlucky99 to you under any circumstances is limited to the amount of active deposits held in your account at the time of the incident.

Mrlucky99 reserves the right to modify or amend these Terms and Conditions at any time. Significant changes will be communicated to registered users via email or in-platform notification at least 7 days before taking effect, except in situations requiring immediate action such as security issues or legal requirements.

The "Updated" date shown at the top of this page reflects the latest version of this document. You are encouraged to check this page periodically to stay informed of any changes.

Continued use of the mrlucky99 platform after any amended Terms take effect constitutes your acceptance of and agreement to those amended Terms. If you do not agree with any amendment, you have the right to close your account before the amendment comes into effect.